Speed-to-lead is how fast you respond to a new inquiry. It matters because home services leads are perishable: a homeowner with an urgent problem contacts several companies and books whoever responds first. Conversion drops sharply after the first few minutes. In a test of 59 home services brands, fewer than 1 in 10 replied in time to win the lead. Voxie closes that gap by texting every new inbound in seconds, at every location.
Voxie for Home Services
Local speed. National standards. One texting platform built for franchise home services.
Every location responds to leads in seconds, every conversation is prioritized by revenue, and corporate sees all of it. Voxie turns texting into a growth engine for multi-location home services brands, plugged into the systems you already run.
Speed to lead
Northside · today
3s 42%
Home service franchises running on Voxie
Home services franchises by the numbers
90%+
of home services brands lose the lead on response time
We tested 59 brands. Fewer than 1 in 10 texted back in time to win the job.
2.5x
the industry conversion rate
More leads booked, from reaching them first and following up automatically.
2,728
jobs booked by text in a single season
Real jobs on the board, not opens and clicks.
83%
of converted customers become recurring revenue
Win the job once, keep the customer for years.
Built for the way franchise home services actually runs
Generic texting tools were built for one business sending one message. They can’t run a franchise: leads go cold while a location is on a job, every location sounds different, and corporate has no idea what’s being sent or what it’s worth. Voxie is built for the franchise model from the ground up, so every location moves fast, stays on brand, and rolls up to one place corporate can see.
The first to respond wins the job
A homeowner with a burst pipe submits four quote requests and books whoever reaches them first. While your competitors are playing phone tag, Voxie texts every new lead in seconds, qualifies it, and hands your team a customer who’s ready to book. Speed is the whole game, and texting wins it.
Fewer than 1 in 10 home services brands respond in time. Voxie responds in seconds, at every location.
New web lead · 0:03 elapsed
Water heater is leaking, can someone come today?
Dana R. · quote form, ASP Northside
Instant text back
Hi Dana, this is Mike at ASP Northside. We have a 2-4pm window open today. Want me to hold it?
Delivered · 0:08
Booked
Booked. See you at 2.
Job on the board in under a minute
Prioritize the conversations closest to revenue
Your team can’t watch every thread, so the lead asking “can you come today?” sits in line behind the one asking about a receipt. Intelligent Inbox reads every conversation and pushes the ones inquiring about booking, pricing, and ready to buy, straight to the top. Your team spends its time on the messages that turn into jobs, not the ones that don’t.
The leads most likely to become revenue get surfaced at the top of your inbox.
Intelligent Inbox
ConversationIntent
- Ready to book
Dana R.
Can you come today?
- Pricing
Luis P.
What would a full system run?
- Scheduling
Amy T.
Can we move to Thursday?
- Billing
Rob K.
Need a copy of my receipt.
Fuel recurring revenue on autopilot
The first job is where the revenue starts, not where it ends. Voxie runs the follow-up for you: reminders and on-the-way texts that cut no-shows, a review request the day after the job, seasonal rebooking nudges on the service cycle, and win-back messages to customers who’ve gone quiet. Set it once and it keeps booking repeat work in the background.
83% of ASP’s converted customers become recurring revenue, at $3,800+ each.
Step 1 · Job booked
Confirmation + on-the-way text
Step 2 · Day after
Review request while it’s fresh
Step 3 · Month 6
Seasonal maintenance nudge
Step 4 · Gone quiet
Automated win-back offer
Every location local, every location on brand
Add locations and corporate goes blind: nobody knows what franchisees are texting, the brand voice drifts, and ROI turns to guesswork. Voxie runs corporate, regions, and locations as one system, so every location sends locally with its own number and relationships, every message stays inside brand-safe guardrails, and every result rolls up to corporate.
Local execution and national brand standards, across hundreds of locations.
Corporate
All 214 locations
Brand guardrailsNetwork reportingRegions
West · East
Regional campaignsGroup performanceLocations
Denver · Austin · Tampa · Mesa
Local numberOwn customer list
More ways home service franchises use Voxie
Appointment reminders and on-the-way texts
Cut no-shows and missed service windows.
Review generation
Text a review request the day after the job, while the result is fresh.
Seasonal maintenance nudges
Drive rebooking on the service cycle.
Quote and estimate follow-up
Keep a quote from going cold.
New location launches
Seed a new location’s lead flow and follow-up from day one.
Two-way web chat capture
Turn website inquiries into text conversations that convert.
“Voxie gave every one of our franchisees a way to reach homeowners in seconds, and gave us one place to see all of it.”
Jordan Labelle
Director of Content, Oxi-Fresh
Frequently Asked Questions
No. Voxie is the texting platform that sits on top of the systems you already run. It handles the messaging, instant lead response, revenue prioritization, and lifecycle follow-up, while your CRM, scheduling, and dispatch keep doing their jobs.
Through Intelligent Inbox. It reads incoming messages and surfaces the ones closest to revenue, pricing questions, availability, ready-to-book requests, so your team answers the highest-intent leads first instead of working the inbox in the order it arrived.
Most don't. Single-brand tools can't model the corporate, regional, and location layers a franchise runs on, so corporate loses visibility and brand voice drifts at scale. Voxie is built as one brand account spanning corporate, regions, and locations, with per-location attribution that rolls up to corporate and brand-safe guardrails that keep every location on message.
Voxie automates the follow-up: on-the-way texts and reminders that cut no-shows, a review request the day after the job, seasonal maintenance nudges tied to the service cycle, and win-back messages to customers who've gone quiet. For ASP, 83% of converted customers become recurring revenue.
Compliance runs on consent: customers opt in before they receive messages, and every send respects opt-out requests. Voxie manages this at the brand level so compliance holds across every location.
By tying texts to booked jobs and revenue, per location. Voxie customers see 10% lead conversion versus a ~4% industry average; Oxi-Fresh booked over $1M by text in a single season.