Voxie's Message Hub caters to the two levels of text management that exist within franchise systems, where a regular inbox treats every conversation the same, regardless of who sends it (and from where).

Franchisees handle their own customer conversations from local phone numbers, while the corporate team maintains visibility into how each location is messaging. Voxie's Message Hub also lets franchisees pick up conversations that Corporate's automation started, so automated and live messaging stay in one thread.

A regular texting inbox has no concept of this local-plus-corporate structure, which is what makes Message Hub fit a multi-location brand.

Yes. Voxie's Message Hub lets a franchisee step into a conversation that began as an automated flow sent by corporate. The automated messages and the franchisee's live replies stay in the same thread, so the customer experiences one continuous conversation.

Yes. Voxie's Mobile App lets franchisees manage customer conversations from iOS or Android, whether they're in-store or between locations. Real-time alerts flag new messages, and franchisees can reply, update statuses, and open customer profiles in a few taps. This keeps local teams responsive even when no one is at a desk.

Yes. Voxie's Chrome Extension lets franchisees text customers directly from a CRM or a browser-based tool, without switching tabs. From inside the CRM, a franchisee can personalize messages with snippets, media, and variables, update contact profiles, apply tags, and trigger automations. This keeps messaging connected to the customer records a location already works in.

The Voxie team can create and test unique integration needs so our platform works seamlessly within your existing tech stack.