Corporate sees every promotion and reminder scheduled at any location before it goes out. The inbound side is just as visible: the booking questions, reschedules, and billing replies at every front desk, with response times in one view. A sentiment flag catches a member or client who sounds unhappy after a session, so the team can make it right before a bad review lands. Over time, that visibility becomes coaching. Find the locations that rebook and retain best, then make their approach the standard.
Voxie for Health & Wellness
The texting platform built for health and wellness franchises.
Your text messages are an extension of your brand itself. Do it right, and one-time appointments grow into lasting engagements.
Have one franchisee use improper language or leave a client's text unanswered, and the resulting one-star review can tarnish the whole brand.
Rebooking rate
Studio 19 · this month
91% 23%
FOR EVERY LOCATION
Everything franchisees want from their health and wellness texting software
Automatic reminders that cut no-shows
Every session, class, and follow-up gets a reminder and a confirmation, without burdening front-desk teams.
Reply the moment a member texts
Routine questions get answered around the clock, and anything that needs a person routes to the front desk.
Motivate members to stick with a regular routine
When a member is due for their next class or session, a reminder goes out on schedule, so their routine doesn't slip because no one had time to call.
Craft messages for your local audience
Modifiable brand templates and access to your own subscriber lists let each location tailor its texts to the members it knows.
Integrate smoothly with your current tech
Reminders and follow-ups fire off the same booking data your scheduling and CRM tools already hold.
Grow reviews at every location
A text after the session asks every member for a review, so each location climbs local search.
THE VOXIE MEMBER PLAYBOOK
Ways Voxie helps health and wellness franchisors grow with greater efficiency
Localize without the compliance risk
Every text your locations send falls under the TCPA and a moving set of state rules, and in health and wellness the margin for error is thinner than most. One non-compliant or off-brand message from a single location becomes a liability for the whole brand.
Voxie checks each message before it sends, so locations keep their own voice and corporate never hand-approves a queue.
Location draft
Hi Dana — we have two openings for Thursday's session. Want the 2:15?
Studio 19 · unsent draft
Compliance check
Hi Dana — we have two openings for Thursday's session. Want the 2:15?
TCPA + state rules
Brand voice
Opt-out on file
Approved & sent
Hi Dana — we have two openings for Thursday's session. Want the 2:15?
Delivered · 9:04 AM
Sophisticated list management for tailored messaging
Segment members and clients by location and franchisee, as well as the service they book, how often they come in, loyalty status, and more. Every list updates in real time so a segment always reflects the latest sessions and opt-outs.
Franchisees access their individual lists while corporate runs targeted outreach across the ecosystem.
Live segments
SegmentContactsFilter
Due for rebooking
4,182Last session > 5 moLapsed members
1,947No session > 12 moMembers
8,305Active planNew members
612First session < 30 dRight-sized access to lists and reporting
Each location sees only its own members and its own numbers. Owners see their group. Corporate sees the whole network, including the rebooking rates, response times, and no-show figures that show which locations are coasting and which need a hand.
The variance was always there. Now you can act on it.
Corporate
All 41 locations
84%
Rebooking
2m 10s
Response
6.1%
No-shows
Owner · Northeast
9 locations in group
88%
Rebooking
1m 42s
Response
5.4%
No-shows
Studio 19
Own members only
91%
Rebooking
58s
Response
4.2%
No-shows
Franchisee autonomy with guardrails
A franchisee who wants to promote a new trainer or a slow-week opening doesn't have to wait on corporate. They pull from their own subscriber list, start with modifiable brand templates, and write in their own voice.
Brand and compliance checks run underneath the whole time, and each location sees its own performance and nothing it doesn’t need.
Pick a template
New trainer intro
Slow-week opening
Rebooking reminder
Local voice added
Our new massage therapist, Priya Ortiz, just joined the Rosewood team — she has Friday openings if you want in.
Edited by Studio 19
Guardrails passed
Brand standards
Compliance review
Frequency limits
Scheduled · Tue 10:00 AM
ACROSS THE NETWORK
Examples of how health and wellness franchises use Voxie
Rebooking, membership, and package renewals
Members due for a session, a follow-up, or a renewal get reminded from their home location, across every site at once. Recurring revenue stops slipping away unnoticed.
Seasonal and peak-demand campaigns
Time network-wide campaigns to the peaks your category runs on, and a waitlist fills the openings once a location books up.
Win back lapsed members
Run re-engagement across every location's inactive list at once, reaching anyone whose session cadence slipped or who came in once and never returned.
New-location launches
Open a new location with the brand's full messaging program already running, so it performs like an established site from day one.
Multi-unit owner management
Give an owner with several locations one place to run campaigns and compare performance across all of them.
Benchmarking and coaching
Compare rebooking rates, response times, and no-show rates across locations and owner groups, then make what the top locations do the standard for the rest.
Built for franchises
What health and wellness franchises need to thrive and scale
Franchise account structure
Owners, regions, and individual locations map to how your brand is organized, so permissions, sending, and reporting all follow suit.
Localized numbers
Every location gets its own local number, whether the local team or the brand sends the message. Keep the line members already know, or text-enable a front desk that only fields calls today.
Brand Standards
Set the rules once for what a location can say, claim, and offer. Anything a franchisee writes themselves gets checked against them before it sends.
Locked snippets
Templates where corporate controls the message and the location fills in only the fields you open up.
Compliance across every booking and session
Consent and opt-outs live at the brand level, so compliance doesn't rest on each location getting it right.
Reporting that rolls up cleanly
See results by location, region, or owner group, all the way up to corporate, even when one campaign runs network-wide.
Access by role
Corporate, regional managers, and front-desk staff each see and do what fits the job, nothing more.
Local billing
Each location funds its own sends, so promotion costs don't sit entirely on corporate.
Setup and support
A dedicated Customer Success Manager builds your first flows, connects your scheduling and CRM tools, and drives adoption across every location.
Efficiency, brand safety, and localization: get it all with Voxie
If all your texting is handled by the brand team, it stays consistent and compliant but lacks the humanizing elements that help local teams connect with members. But if you hand over the reins to individual locations, brand and compliance can drift. Generic software forces that trade. Voxie was built exclusively for multi-location management, allowing health and wellness franchises to balance brand safety with localization. Corporate sets one standard, each location keeps its own voice, and no one hand-approves a queue to make it happen.
Efficiency
Brand safety
Localization
All three. No tradeoff.
Efficiency Brand Local
Efficiency+ Brand safety
Missing: Localization
Efficiency+ Localization
Missing: Brand safety
Brand safety+ Localization
Missing: Efficiency
SMS software feature spotlight
The engine behind every booked session
Intelligent Inbox
At a busy location, the texts pile up: booking requests, billing questions, reschedules, and the occasional new-member lead worth more than all of them. Front desks commonly answer messages in the order they arrive, meaning high-value texts may get buried. The Intelligent Inbox sorts every conversation by topic and urgency, so a new-member lead or an unhappy client surfaces first instead of sitting behind a routine question.
- 1
Tell Voxie which conversations matter most to your brand.
- 2
Conversational Intelligence flags each text's intent and tone.
- 3
The Intelligent Inbox ranks inbound texts against those priorities.
- 4
Staff handle the most urgent and highest-revenue conversations first.
- 5
Voxie suggests on-brand replies so they respond faster.
Find
New member lead2
Booking request6
Reschedule11
Billing question4
Unhappy client1
(469) 445-8615
Today
New here — anything open this week?
(501) 650-5129
Today
Need to move Thursday's appointment.
SUGGESTED REPLY
We have Thursday at 2:15 or Friday at 9. Reply with the one you want and it's yours.
Send
Frequently Asked Questions
Each person is a single contact at the brand level, tied to a home location, so visiting or switching locations doesn't spin up a duplicate. Reporting and messaging follow their current home location. Opt-outs apply across every number your brand uses, so someone who visits two places never lands on two lists or hears the same promotion twice. When a regular goes quiet, Voxie flags them, so you prune the list once and stop paying to reach someone who's moved on.
No. Voxie is the texting platform that sits on top of the systems you already run. It handles the messaging: reminders, two-way conversations, rebooking, and reactivation. Your scheduling, gym/studio management software, and CRM keep doing their jobs, and Voxie connects to them.
Most likely, yes. Voxie connects with the scheduling, gym/studio management, CRM, and billing systems health and wellness brands already run, and builds custom integrations for anything niche, so your texts fire off the same data your schedule holds. When a slot opens, Voxie texts the opening to members on a waitlist or the right nearby segment, and the first to reply takes it. An empty chair gets filled without the front desk calling down a list.
Compliance runs on consent. People opt in before they hear from you, and every send respects opt-outs. Voxie manages this at the brand level, so it holds across every location instead of depending on each one to get it right. Brand Standards and AI content review sit on top, checking each message against your rules before it sends. For requirements specific to your category, the team can walk through the details on a demo.
Yes. Every location can send from its own local number, and the brand can send on a location's behalf from that same number, so messages read as the local team either way.
Corporate can see every campaign scheduled across the network and set frequency limits at the brand level, so a contact on more than one location's list doesn't get texted too often and promotions don't collide.