Corporate sees every LTO drop scheduled at any location before it goes out, and every pickup alert as it fires. The inbound side is just as visible: order questions, complaints, and catering inquiries at every location, with response times in one view. A sentiment flag catches a guest who sounds frustrated after a bad order, so the team can make it right before a 1-star review lands. Over time, that visibility becomes coaching: find the locations recovering stalled orders fastest, and make their approach the standard.
Voxie for Quick-Service Restaurants
The texting platform built for QSR franchise brands.
Voxie automates the guest lifecycle for quick-service restaurant brands: order-ready alerts fire the second a ticket's up, loyalty rewards land before a craving fades, and a stalled mobile order gets a same-day nudge instead of a quiet refund.
Corporate builds the playbook once. Every location sends it from its own local number.
Order #482 marked ready. Sending pickup alert...
Hey Christina! Order #482 is ready at the counter 🎉
Be there in 2!
Loyalty milestone reached. Sending reward...
You just earned a free side! Redeem on your next order: short.link/123
Trusted by the leading QSR franchise brands
ORDER LIFECYCLE AUTOMATION
Every unclaimed order is a guest you already paid to lose
A mobile order sits on the rack for ten minutes. A drive-thru guest bails after two cars don't move. A rewards member hasn't ordered in a month and nobody noticed. Multiply that across hundreds of locations and it's not a service miss, it's a recurring line item.
Voxie fires the pickup alert the second a ticket's marked ready, recovers the stalled mobile order that afternoon, and brings the lapsed regular back with a reward instead of a coupon blast. Every stage triggers the next one automatically.
Order placed
Ready for pickup
Drive-thru / curbside alert
No-show recovery
Feedback requested
Reward unlocked
24x
ROI on a single SMS win-back campaign
21%
Increase in store traffic from one SMS promotion
2.6x
More effective than online advertising
98%
Average SMS open rate
24x from a Voxie QSR customer; 2.6x and 21% from published Pizza Hut and Dunkin' SMS case studies; 98% is the industry average
ACROSS THE NETWORK
Examples of how QSR franchises use Voxie
Order-ready & pickup alerts
The moment a ticket's marked ready, the guest gets a text instead of watching the counter. Fewer melted shakes, less rack clutter, faster pickups.
Limited-time offer drops
New LTO launches go to SMS subscribers first, with a photo of the item, so the people most likely to buy hear about it before anyone else does.
Mobile order & drive-thru recovery
A mobile order that sits unclaimed for 10 minutes gets a same-day nudge instead of a quiet refund. Recover the sale before it becomes a chargeback.
Loyalty & rewards redemption
Skip the app your guests forgot to open. Reward balances, redemption reminders, and win-back offers all run natively over SMS.
Multi-location consistency
Corporate writes the LTO campaign once. Every location sends it from its own number, on the same day, with the same offer.
Review & reputation management
A post-visit text asks every guest for an honest review and flags a frustrated one so the store can make it right.
Our Customers
Love Us
“Voxie’s efficient onboarding made it easy for us to navigate SMS marketing and demonstrates how well they know our industry.”
Ryan Dickerson
CMO, Sonic Drive-In
Speed, brand consistency, and local relevance: get it all with Voxie
Hand every send to corporate and messages stay on-brand but never feel like the store down the street. Hand it to each location and you get local flavor at the cost of consistency, and a compliance headache at scale. Generic software forces that trade. Voxie was built for multi-location operators, so QSR franchises get all three: corporate sets one standard, offers go out the second a ticket's ready, and each location still sounds like itself.
Speed
Brand consistency
Local relevance
All three. No tradeoff.
Speed Brand Local
Speed+ Brand consistency
Missing: Local relevance
Speed+ Local relevance
Missing: Brand consistency
Brand consistency+ Local relevance
Missing: Speed
Built for franchises
What QSR franchises need to thrive and scale
Franchise account structure
Corporate, regions, and individual restaurants map to how your brand is already organized. Permissions, sending, and reporting follow that shape instead of fighting it.
Localized numbers
Every location texts from its own local number, or corporate sends on a location's behalf from that same number, so a pickup alert always reads as the local team.
Brand guardrails
Corporate decides what a location can send. Pre-approved snippets and automatic content review keep the LTO drop in Boise reading like the one in Tampa.
Compliance across every location
Consent, opt-outs, and A2P 10DLC registration live at the brand level, so compliance doesn't rest on each location getting it right.
POS & ordering integrations
Voxie connects to the POS, online ordering, and loyalty systems QSR brands already run, so a pickup alert fires off the same ticket data your kitchen display shows.
Reporting that rolls up cleanly
Results by location, region, or owner group, all the way to corporate, even when one LTO campaign ran network-wide.
Access by role
Corporate marketers, multi-unit owners, and single-store franchisees each get what the job needs and nothing past it.
Setup and support
A dedicated Customer Success Manager builds your first automations, connects your integrations, and pushes adoption at the locations that drag their feet.
Unlock the Secrets of SMS Marketing
Frequently Asked Questions
No. Each guest is a single contact at the brand level, tied to a home location, so ordering from another store never spins up a duplicate. Reporting and messaging follow their current home location. Opt-outs apply across every number your brand uses, so a guest who visits two locations never lands on two lists or gets the same LTO offer twice.
Most likely, yes. Voxie has an open API and connects to the POS, online ordering, and loyalty systems QSR brands already run, and builds custom integrations for anything niche. That means a pickup alert can fire off the same ticket data your kitchen display shows, without a cashier doing anything extra.
Yes. Send a photo of the new limited-time item, the value-meal flyer, or the seasonal drink. A guest deciding whether to make the drive is more likely to act on a picture than a line of text.
Compliance runs on consent. Guests opt in before they hear from you, and every send respects opt-outs. Voxie manages this at the brand level, so it holds across every location instead of depending on each store to get it right, and Voxie manages your A2P 10DLC registration so messages are filed correctly with the carriers. Brand Standards and AI content review sit on top, checking each message against your rules before it sends.
Yes. Results break out by location, so you can run one campaign network-wide and still see which stores converted, which ones were slow to respond, and which need a hand this month.
Yes. Access follows role and readiness. A hands-off franchisee stays on pre-approved snippets and lets automations run pickup alerts and win-back offers. A marketing-minded operator graduates to writing their own local campaigns, and content review still checks each one before it sends. Every tier sits under the same guardrails: approved audiences, frequency caps, and sending windows corporate sets once.