Conversational Intelligence

Voxie's SmartAI adds power, flexibility and the highest level of automated personalization

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Asking for a name and repeating it back makes your text conversation very personal. Voxie SmartAI validates and saves the name so you can personalize every future conversation.

Chat bubbles showing conversation between a Voxie user and their customer. Chat bubbles highlight names allowing for Voxie AI to save as a variable.
avatar for Philippe
I'm Philippe, thanks for asking!
VoxieAI recognized a name. Creating variable...
First Name = Philippe
avatar for Christina
Howdy First Name, nice to meet you.

Voxie SmartAI lets you capture any type of personal information and use it for future segmentation. Maybe you have a special offer for all customers celebrating a birthday this month? Or a need to collect their favorite color? Number of children? Favorite sports team?

Chat bubbles showing conversation between a Voxie user and their customer. Chat bubbles highlight dates allowing for Voxie AI to save as a birthday variable.
avatar for Philippe
My birthday? July 16
VoxieAI recognized a date. Creating variable...
Birthday = July 16
avatar for Christina
We’ll have a special surprise for you on Birthday! 🎂

Voxie’s SmartAI understands sentiment in your customers’ responses and uses it to direct next action. Asking about their experience? Send happy customers to a review site, and not-so-happy ones to your customer service folks.

Chat bubbles showing conversation between a Voxie user and their customer. Voxie AI highlights positive sentiement fromthe customers message.
avatar for Philippe
I'm super Happy with my new products!
VoxieAI recognized positive sentiment. Queuing auto response from customer service...
avatar for Christina
Amazing! Would you be interested in leaving a review?

Get much higher engagement by triggering automated responses based on your customer’s behavior. Voxie SmartAI lets you build rules into your campaign, so it all happens automatically. Clicked a link? Take one action. Didn’t? Wait X days and take a different one.

Chat bubbles showing conversation between a Voxie user and their customer. Final message shows automation for possible "Yes" and "No" responses to responding to the previous message asking for a review.
avatar for Christina
Would you mind leaving us a review? review.link/123
avatar for Philippe
Typing...
VoxieAI parsing response. Checking if link clicked...
Yes Send: “Thanks so much!”
No Wait 3 days and resend original message

Many routine questions can be answered automatically using Voxie SmartAI, and as you train the system over time to understand new questions, you’ll handle more than 90% of routine questions with no human intervention.

Chat bubbles showing conversation between a Voxie user and their customer asking for store hours. Voxie AI recognizes that customer wants help with and responds with the correct answer.
avatar for Philippe
How late are you open today?
VoxieAI processing...
All of our Atlanta stores will be open until 6pm today.

Voxie SmartAI understands when a question is being asked –even if it’s unexpected– and builds intelligence into the campaign to alert the proper resources to answer questions quickly.

Chat bubbles showing conversation between a Voxie user and their customer asking for support help. Voxie AI recognizes that customer wants help with an order and automatically asks for an order number.
avatar for Philippe
Can you help with my order?
VoxieAI processing...
We are glad to help, what is your order number?
Order Number = 42
Notifying CX rep...
avatar for Christina
Let me check on that for you.

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