Message Hub:
The Franchise Communication Solution
Powerful Messaging. Effortless Team Collaboration.
Built for multi-location businesses, Message Hub empowers teams to jump in alongside automated SMS flows—combining the efficiency of automation with the personal touch of live conversation for a seamless, responsive customer experience.
Whether you're managing a dozen locations or hundreds, Message Hub keeps two-way conversations organized, teams aligned, and customer engagement effortless.
Access from
Anywhere
Mobile App
Keep customer conversations at your fingertips with the Voxie Mobile App for iOS & Android. Get real-time notifications, respond instantly, and manage conversations effortlessly—whether you're in-store, on the move, or between locations.
- Instant alerts keep you informed and ready to respond
- Quickly reply, update statuses, and access customer profiles in just a few taps
Chrome Extension
Streamline your workflow with the Voxie Chrome Extension, enabling you to send text messages instantly from your CRM or any browser-based tool—no tab switching, no extra steps.
- Personalize messages with snippets, media, variables, and AI-generated responses
- Update contact profiles, apply tags, and trigger automations without leaving your CRM
Faster Response Times with Smart Automations
Franchises run on efficiency, and Message Hub’s automation tools keep your team focused on what matters most—building customer relationships. From opt-ins to lead nurturing, automation streamlines routine interactions, freeing up your team for high-value conversations.
Franchisee-Led Conversations, Brand-Level Visibility
Message Hub empowers franchisees to manage 1:1 conversations from their local phone numbers—even continuing automated messages sent by corporate. It’s the perfect blend of automation and human touch.
Meanwhile, franchisors gain centralized visibility into how each location is messaging customers, tracking performance and productivity without interrupting local workflows.
Messaging Made Simple for Multi-User Locations
For locations with multiple team members, Enterprise Message Hub makes collaboration seamless. Assign conversations to individual users, manage leads more effectively, and ensure no message slips through the cracks.
With shared visibility and user-level accountability, your team can work together in one inbox—boosting productivity and enabling smooth hand-offs from one team member to the next.
